Managing Processes vs Managing People

In many organizations which struggle to achieve high performance, too much emphasis is placed on managing people, and not enough emphasis is placed on managing processes. People are pushed and pulled to achieve performance targets which never seem to be met. And as a result, people tend to become disengaged and unhappy at work.

On the other hand, in high performance organizations, much more attention and emphasis is placed on the organization’s processes. In such organizations, managers spend less effort managing people and more effort managing processes. In those organizations, managers manage processes and lead people.

As a manager in your organization, how is your time and energy split between managing your processes vs managing your people?

By Brian

I’m Brian Gachichio. I advise and consult on strategy design and execution, performance measurement in organizations, and business process management.

My goal is to provide the innovative thinking that leads to high-impact solutions to business problems and help produce above-average results.